Return & Refund Policy
PAYMENTS & CHARGEBACKS
Bank check, personal check, money order, all major Credit/Debt Cards (Master Card, Visa, American Express) are all acceptable methods of payment. Prior authorization from Software Lighthouse is required before Client use of a payment by Credit Card.
Payment must be made promptly based on the terms of any development project. If payments are overdue or Client cancels contract, Client hereby agrees to allow CSL to card Client credit card on file to pay for unpaid balance. Client also agrees to waive all charge back rights regards to any transactions and will follow contract resolution procedures. Client agrees Most development work will incur a deposit to the amount of 50% of the total project payment. If payment has not been received by 10 days, a follow up email will be sent. After 28 days of non-payment, the contract may be terminated. After termination, if the Client wishes to resume, the Client may reinstate the project by remitting the balance of the invoice and s service reinstatement fee of up to 20% of total project cost. It is not possible to refund a deposit or any project payment after thirty (30) days or once we have sent the design or development source code work to the Client or loaded it into their server. We reserve the right to decide whether a refund is applicable, if requested by the Client for any reason. If a refund is provided, any disbursements already paid to 3rd parties by the Company on behalf of the Client (including but not limited to hosting fees, domain name registration, software purchases) will not be refundable. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. If your account has been canceled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund. Phone requests will not constitute acceptance of any cancellation.
All works remain the property of the Company until paid in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 4.0% until such time the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection agencies and/or through small claims court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs in the State of California.
Return checks will incur a $35 fee charge to cover banking fees and administrative costs. In an instance of a second returned check, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash or credit card transactions only. Consequently all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
CANCELLATION FEE AND REFUND POLICY
Refunds of the fees paid for development of the website / software may be issued on accounts cancelled within 30 days of the initial sale and prior to the completion of the project according to the following schedule:
A) A minimum of a 50% cancellation fee will be retained by Contractor on cancelled account even if no work has been started and no content yet submitted by the Client.
B) A minimum of a 75% cancellation fee will be retained by Contractor on cancelled accounts if work has been presented to the Client; or Contractor has made multiple attempts to work with the Client, and Client has not responded to those attempts.
C) A 100% cancellation fee will be retained by Contractor and NO REFUND issued if any changes and/or modifications requested by the Client have been completed by Contractor. No Refund will be issued on any website / software cancelled after services have been rendered, including but not limited to, the design work and programming having been completed and/or the software has been moved to client’s server or transferred to their procession.
D) 100% cancellation fee will be retained and NO REFUND will be issued by Contractor if Client cancels after 30 days from the initial sale.
MINIMUM CANCELLATION FEE – Client agrees that a minimum cancellation fee of 50% will be retained by Contractor on all cancelled accounts even if no work has been started. The cancellation fee is charged to compensate Contractor for up-front expenses and services rendered, including but not limited to, time costs incurred for project meetings and analysis, project management, documentation, design and development, employee expenses and overhead costs.
ENHANCEMENT SALES – A 100% cancellation fee will be retained by Contractor and NO REFUND will be issued once work has begun on any enhancements purchased, including, but not limited to, databases, programming, logos, flash, galleries, rollovers, e-commerce stores, security certificates, design time, domain names, etc. A minimum cancellation fee of 50% will be retained on cancelled expedited services. Client agrees that a minimum cancellation fee of 50% will be retained by Software Lighthouse on all cancelled enhancement purchases if cancelled within 30 days of the enhancement sale and if work has not yet begun. NO REFUND will be issued by Contractor if Client cancels after Contractor days from the enhancement sale. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a Client cancels an enhancement the original sale is not cancelled.
MONTHLY HOSTING – Client agrees that there is NO REFUND of monthly hosting fees or monthly additional services fees incurred or paid by the Client prior to cancellation date. Client agrees that all fees incurred and billed prior to cancellation date are valid and Client agrees to pay. (See Termination).
By accepting a refund in full or refund less cancellation fee, Client agrees that the matter is settled in full and releases Software Lighthouse, its officers, owners, members, agents and employees of any and all contractual obligations and waives all claims of any nature, including legal action, against Software Lighthouse’s its officers, owners, members, agents and employees.